Role & Responsibilities:

• Provide Level 2 production support and manage incident resolution as per SLAs

• Maintain detailed documentation of issues, resolutions of the solution procedure

• Manage the Vendor and development team for support tickets

• Communicate planned/unplanned outages

• Perform support activities to optimize application health

• Perform and guide the team for application testing/p>

• Project coordination with the application team

• Maintain the audit compliance and participate on the audit activity

Skill Set Required & Qualification.

• Provide Level 2 production support and manage incident resolution as per SLAs

• Prior experience in managing Lending applications (preferred MFI)

• Exposure of working on LOS/LMS

• Hands on experience with SDLC and exposure to application development

• Knowledge of database & queries

• Exposure in DR/BCP activity & drill

• BE/MCA in IT/Computer Science

• Exp 6-9 years