Spandana Sphoorty Financial Limited Galaxy, Wing B, 16th Floor, Plot No.1, Sy No 83/1, Hyderabad Knowledge City,TSIIC, Raidurg Panmaktha, Hyderabad Rangareddy, TS 500081 IN CIN: L65929TG2003PLC040648
040-45474750
[email protected]
In case of any complaints / grievances, the Customers can make use of the following Grievance Redressal Mechanism set up by Spandana Sphoorty Financial Limited, as per the escalation matrix mentioned below:
Customers can approach the Branch Manager and report their complaint / grievance by filling the Complaints Register.
If the Customer is not satisfied with the response received from the Branch Manager or if the issue is not resolved within five (5) working days, please call:
If the issue is not resolved within fifteen (15) days, Customers can escalate the complaint / grievance to:
If the issue is not resolved within seven (7) working days of call to Principal Nodal Officer, can escalate the complaint / grievance to SROs:
If the issue is not resolved, Customer may complain to RBI online on https://cms.rbi.org.in. or Complaints can also be filed through the dedicated e-mail: [email protected] or Sent physical complain to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format provided at https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121_A.pdf. or
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